FAQ

1. When can I start training my child with the bedwetting alarm?

The most important condition is that your child expresses a desire to become dry itself. Not when you think it's time that it becomes dry. If your child is not motivated, we advise you to not start training (yet).

2. Which bedwetting alarm is most suitable for my child?

One person wakes up more easily than the other. That is why we offer various types of bedwetting alarms. For the normal to deep sleeper, we recommend the Mickey bedwetting alarm. For the deep sleeper, we prefer the Contessa bedwetting alarm. For the very deep sleeper, it is possible to include a vibrating element with the Contessa. In the event of an alarm, not only will you hear a loud noise, but the element will vibrate under the pillow too. This will wake anyone up.

Each night-time bedwetting alarm is wireless and comes with a score card to track the progress of the training.

It is important to know that, at the beginning of the training, the user doesn't have to wake up from the alarm immediately. If they still don't respond adequately to the alarm after a week, please contact our helpdesk. We can give you tailored advice, so that your child will respond quickly to the alarm. This is crucial for an effective training.

Should you have any questions, don't hesitate and call our helpdesk at 0297 760 001.

3. Which size sensor briefs should I buy?

The sensor briefs fit slightly larger than average. If you can't decide between two sizes, we recommend the smallest of the two. Our size chart might also offer a solution.

4. Should I also wake up my child during the night to go to the toilet myself?

No, your child should only respond to the alarm that goes off when the bladder is completely full and the first drops are released in the Urifoon briefs. Waking your child up during the night yourself has 2 disadvantages:

1. It is difficult to wake your child up fully, which means it's not aware of what is happening. With the bedwetting alarm training, your child will learn to become aware of when it's time to go to the bathroom.
2. It is important that your child wakes up when it really needs to go or even when it has already started going. This because it needs to start recognising that moment. If you wake your child up at a moment determined by you, you deny it a learning moment during the training.

5. My child wets the bed multiple times a night. What should I do?

This happens a lot to children who go to the bathroom relatively little during the day and/or postpone that moment for a long time. It's important to let your child drink a lot during the day, and especially in the mornings, and to have it go to the bathroom frequently during the day (about every 1.5 to 2 hours). This will keep the bladder calm and will decrease the urine production during the night.

6. Come morning, my child cannot remember how it responded during the night. What should I do?

We recommend you call our helpdesk (0297 760 001), so that we can personally guide you and your child with specific advice.

7. My child does not wake up from the alarm. What should I do?

We recommend you  call our helpdesk (0297 760 001), so that we can give advice that is suitable for your child.

8. How long should my child have been dry before I can stop using the bedwetting alarm?

If your child has slept dry for 21 days without the need for the alarm, the bedwetting alarm shouldn't be necessary any more. Do keep an eye on it for the next 14 nights. If those nights are dry too, then the training has succeeded in our opinion.

9. How does the guidance / helpdesk work?

Anyone who has ordered a new bedwetting alarm with us is entitled to expert guidance by phone. This personal guidance takes the progress of your child's training as the starting point and provides advice where necessary to increase the progress and the effectiveness of the training. Examples could include:

• After our advice, your child will respond to the alarm.
• After our advice, your child only wets the bed 1 instead of 3 times a night.
• After our advice, your child will become aware of what happens when the alarm goes off.

Anyone who has ordered a new bedwetting alarm with us is entitled to this expert guidance by phone. For all your questions, please contact our helpdesk (0297 760 001). The helpdesk is available Monday to Friday, from 9 a.m. to 5 p.m.

10. How do I use the score card?

In the mornings, you complete it together with your child, according to the explanation on the back. You always start with day 1 of the form. This is not related to the date of that day. After 4 weeks, you can email a copy of the completed score card to [email protected], so that we can go through the progress of the training thoroughly together with you.

11. How do I receive a new score card?

You can download the score card by clicking here. Please note that you mention your name and client number when you send it back.